Terms & Conditions

About Us

This web site is owned and operated by Prime Lawns Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Prime Lawns Ltd
Ingmanthorpe Racing Stables, Loshpot Lane, Ingmanthorpe, Wetherby LS22 5HL. Company number 09919798
Phone: 0800 083 2123
Email: sales@primelawns.co.uk


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard, American Express and PayPal.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling

Delivery costs will vary dependant on area. Northen Ireland, Isle Of Man, Isle Of White, Jersey, Guernsey and Scotland will be charged £70. While orders into England and Wales will be charged £35


Delivery Schedule

Under normal circumstances we will send your order to you in 2-7 business days. UK Waters, Northern Ireland and also Scotland should expect their delivery in 5-10 business days. International orders are generally received in under 14 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Our couriers will only provide a door to door service and you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 256bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 083 2123 or write to us at Prime Lawns Ltd, Ingmanthorpe Racing Stables, Loshpot Lane, Ingmanthorpe, Wetherby LS22 5HL


Returns Policy

RETURNS
In the event of a customer not being happy with their purchase we do offer refunds within 14 days of purchase. The cost of collecting the product is covered by the customer unless the product is either faulty or damaged. Following the return of the product it will be checked for any damages. In event of the product being in the same condition as it left us a refund will be issued within 2 working days minus the return cost.